5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property supervisors want, but too often do not because of a lack of continuing quality management procedures.
Safety guard businesses are unlike any vendor a property manager usually hires. If you employ a painter, you can see whether they are doing their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine whether the protector company is doing their job which includes running background checks and drug screenings, providing great training for your own guards, and efficiently monitoring and supervising your guards. In the majority of cases they probably are, but it’s crucial to implement a system of verification and quality management to ensure that issues associated with the deficiency of performing these tasks do not begin to occur.
In this article we will talk five (5) simple steps to improving your safety guard service and attaining what you imagine as your perfect keyholding Enfield.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is among these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the sort of training that is being supplied by your security provider and inquire does it seem decent.
Additionally, is your security guard company performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another excellent method to screen whether the protector is a good fit for your house is to perform a brief”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a good deal on what to expect from that shield and it provides you an opportunity to request another shield if you feel it is essential.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every shield to the company itself, in several circumstances the guard’s orientation to his delegated land is not quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your premises?
• Who does the training?
• How long is each new officer educated?
• How long does the security company double bank?
Determine the response to every one of the questions and make certain they fit with what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and also your site specific training to acquire an understanding of what goes on preparing a shield to work at your premises.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard service. When security businesses deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their job is not significant and they begin to find themselves as less of a part of the security team. When guards do not feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they are on your premises. These tracking systems permit the security guard company to track the log and time the action of these guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can create reports that enable the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have found that having a system for guards to check in regularly with the safety guard provider provides a method of making certain each guard is secure and alert. Using guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are always great ways of finding out just what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions regarding their responsibilities and duties to ensure they know their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be sure the consultant is not really a security guard company. If so, your audit is sure to turn up issues with your existing security guard company.